HELPDESK
A comprehensive IT infrastructure management platform — handling service requests,
asset tracking, PC monitoring, project management, and more in a single, unified system.
HELPDESK
A comprehensive IT infrastructure management platform — handling service requests,
asset tracking, PC monitoring, project management, and more in a single, unified system.
One Platform for All Your IT Operations
HELPDESK is a browser-based web application that centralises and automates IT infrastructure operations for organisations of any size. Employees raise issues, track assets, request hardware, and manage projects — all in one place. IT and support teams resolve, monitor, and report without switching between systems.
Battle-tested in production at Unikaihatsu's own offices across Mumbai, Ahmedabad, Indore, and Japan, HELPDESK is a proven platform now available for deployment in your organisation — with full support from the team that built and uses it every day.
Key Advantages
Dashboard diagrams display request status from all branches and module summaries at a glance
Different dashboards provided to different user types — data and functions tailored to each role
Granular user privilege management - control screen - level access per role
Manage and run the application with maximum security, performance, and reliability
Responsive design — runs on all mobile phones and tablets without additional apps
Users receive solutions within time limits based on priority — SLA-driven resolution
First-level support can escalate requests to higher authority when unable to resolve
Automatically captures all hardware and software information from user PCs at set intervals
Total productive hours, idle time, and screen capture features to monitor employee productivity
Multi-branch, multi-location support — a single system for all your offices
Modules
Request Management
- Employees raise issues by selecting category and subcategory
- Relevant department accepts, assigns, and resolves the request
- Priority-based SLA — solutions delivered within defined time limits
- Escalation to higher authority if first-level support cannot resolve
- Employee signs off on resolution or can reopen if unsatisfied
- Work log added at each resolution step
Asset Management
- Discover, track, and manage hardware and software assets in one place
- Each asset assigned a unique tag number with user, status, and location
- Hardware and software requisition with approval workflow
- Auto-redirect to quotation process when asset is out of stock
- Asset purchase, stock addition, and allocation lifecycle managed end-to-end
- Hardware release module for returning assets
Project Management
- Initiate new projects by requesting a Project Code
- Project details added and updated on code approval
- Project start notification sent to all departments from the system
- Assign project members and set project status
- Modify project details for extensions or holds
- Dashboard showing project status across all stages
Library Management
- Records of all books, CDs, USBs, and study material per branch
- Employees view available material in their branch and request issuance
- Branch admin issues requested items to employees
- Employees track borrowed items from their borrowed list
- Automated reminders to return overdue items
- Stock and disposal management for library items
Employee Management
- Register employees with role assignment during onboarding
- Role-based privileges — different access levels per user type
- Link employees to requests, assets, and projects
- Monitor employee activity and asset allocation
- Allocate employees to specific projects
Vendor Management
- Register and manage vendors for hardware and asset purchases
- Vendor type, contact, and rating details stored on registration
- Link vendors to quotation processes
- Purchase Orders sent to vendors for hardware orders
- Vendor status updates throughout the procurement lifecycle
PC Monitoring- IT Asset
Scan Tool
Real-Time Employee Computer Monitoring
A desktop application called IT Asset Scan Tool is installed on each employee's assigned computer. It automatically sends detailed hardware and software information, screen captures, login/logout times, and idle hours to the HELPDESK server at predefined intervals — giving IT administrators complete, real-time visibility into every managed workstation. Particularly effective for organisations with remote or hybrid workforces.
Hardware Information
RAM, physical memory, drives, network adaptor, storage devices, printers, motherboard details captured automatically
Software Information
Operating system details, pending updates, and all installed software inventoried at each scan interval
Screen Captures
Periodic screen captures with hourly timeline view — searchable by user, computer, date, and office location
Attendance & Idle Time
Remote login and logout times, productive hours, and idle time tracked and displayed per employee per day
Automatic Sync
All scanned data automatically mapped to the employee's computer record in HELPDESK — no manual data entry required
Remote Work Ready
Designed to monitor and manage employees working from home — full visibility regardless of physical location
PC Monitoring — IT Asset Scan Tool
Real-Time Employee Computer Monitoring
A desktop application called IT Asset Scan Tool is installed on each employee's assigned computer. It automatically sends detailed hardware and software information, screen captures, login/logout times, and idle hours to the HELPDESK server at predefined intervals — giving IT administrators complete, real-time visibility into every managed workstation. Particularly effective for organisations with remote or hybrid workforces.
Hardware Information
RAM, physical memory, drives, network adaptor, storage devices, printers, motherboard details captured automatically
Software Information
Operating system details, pending updates, and all installed software inventoried at each scan interval
Screen Captures
Periodic screen captures with hourly timeline view — searchable by user, computer, date, and office location
Attendance & Idle Time
Remote login and logout times, productive hours, and idle time tracked and displayed per employee per day
Automatic Sync
All scanned data automatically mapped to the employee's computer record in HELPDESK — no manual data entry required
Remote Work Ready
Designed to monitor and manage employees working from home — full visibility regardless of physical location
QR-Based Asset Monitoring
Scan Any Asset Instantly with QR Code
Every asset in HELPDESK is assigned a unique QR code tag. Administrators and staff can scan any asset using a mobile device to instantly view its status, assigned user, location, maintenance history, and full lifecycle record — without navigating menus or running searches. Physical asset audits become significantly faster and more accurate.
Role-Based Dashboards
Visualized Insights for Every User Type
Every module surfaces its data in visual dashboards — request status by branch, asset lifecycle breakdowns, project stage distribution, and library stock levels
Request status by branch — closed, resolved, pending, escalated
Asset lifecycle — deployed, in stock, in repair, disposed, lost
Project stages — in progress, development, on hold, closed, cancelled
Library stock — books, USB drives, DVDs — issued vs in stock
Employee activity and asset allocation per person
PC monitoring — hardware details, screen capture timeline, idle time
Multi-branch view — data segmented by office location
Role-specific views — admins, support staff, and employees each see tailored data
Who Is It For ?
Any Organisation
HELPDESK can be deployed in any organisation that needs a structured interface between employees and IT or support departments.
Remote & Hybrid Teams
Together with the IT Asset Scan Tool, HELPDESK is specifically suited to organisations managing employees working from home — providing visibility, accountability, and support across distributed teams.
Multi-Location Companies
Multi-branch dashboards, location-based asset management, and branch-specific library management make HELPDESK ideal for companies operating across multiple offices or cities.
Technical Specifications
Server
- Processor
- Intel i5
- RAM
- 4 GB
- OS
- Windows Server 2012
- Type
- Browser-based web application
Development Stack
- Language
- PHP 5.6
- Framework
- CakePHP 2.4.4
- Database
- MariaDB 10.1 (MySQL 5.6 equivalent)
- DB Size
- 88 tables, 2 views
User Environment
- OS
- Microsoft Windows 10+
- Browser
- Chrome 45+, Edge 12+, Firefox 4+
- Hardware
- Intel Core i3, 4 GB RAM minimum
- Mobile
- Responsive — works on all devices
See HELPDESK in Action
Request a demo or get in touch to discuss how HELPDESK can be deployed and customised for your organisation.